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Our Policies

PLEASE READ OUR POLICY PAGE AND CONTACT US PRIOR TO PLACING YOUR ORDER IF YOU HAVE ANY QUESTIONS OR CONCERNS.

FRAUD PREVENTION / CARD HOLDER VERIFICATION:

As a new method to protect against fraudulent orders we MAY require the customer to provide a copy of their Photo ID & Last 4 digits of their credit card as shown below. If your order is flagged we will contact you directly for verification. Reasons for verification required may include but are not limited to: Billing / Shipping address not matching, high dollar amount orders, different names on billing/shipping. Upon receipt of cardholder verification we will immediately discard and delete your photo verification and mark your account as verified to prevent further inconvenience. Failure or refusal to comply will result in your order being cancelled and a 10% fee will be applied to the refund amount to cover our merchant processing fees. Thank you for your understanding.


RETURN POLICY:

If you would like to return merchandise purchased from Calegalmags we request that you contact us regarding the matter so that we can assist you. Returns require a RMA# (RETURN MERCHANDISE AUTHORIZATION #) which must be issued to you by our staff. Items returned without an RMA # will not be accepted or refunded. Returns must be made within 5 business days of the delivery date of the package and items must be in new condition with all original packaging. It is the customers responsibility to ship back RMA's.

All returns are subject to inspection before credit / exchange approval. If a returned item is not deemed defective or in new condition with all original packaging the item(s) will be returned to you at your expense. Once a return has been received and inspected you will be contacted with the results.  

You can use any carrier you like to send back authorized RMA returns.

NO RETURNS accepted on the following items:

* Modified Magazines (10/20rd, 10/30rd etc) unless defective. We will inspect, repair / replace any defective magazines that we modify. Please do not contact Magpul, they will only refer you to us if we modified your magazine.

* AK Magazines - No two AK's have the same tolerances therefore we can not guarantee all mags will fit / function in all rifles.

* Items marked no returns and/or all sales final in the product description

Once an RMA# has been authorized and issued to you, please send to the following mailing address:

- Please mark your RMA# on or inside the box so we can reference your order details.

CLM
372 South Eagle Rd.
Suite 149
Eagle, ID 83616

If possible please email us the tracking # so we can monitor it's arrival to our mailbox location which is off site. Once received and inspected we will contact you with updates.

REFUND POLICY:

Refunds will be issued at the discretion of our staff depending on the situation. Shipping costs are non refundable. A 20% restocking fee will be applied to all refunded orders, and or items. Shipping fees are non refundable. If you return an item that shipped free we will also deduct the actual shipping cost to the return credit amount.

EXCHANGES:

Returns are welcome to be exchanged for other items to avoid a restocking fee. Items must be in new condition with sealed factory packaging where applicable. We can not re sell open or used items so they will not be accepted toward store credit. Any balance owed back to the customer will be subject to the 20% return fee. Customers will be responsible for any shipping costs associated with the exchange process.

CANCELLATION POLICY:

If you would like to cancel an order please email or contact us as soon as possible. Once an order has shipped it is the customers responsibility to ship it back to us. Shipping charges are not refunded. Items must be returned in new condition with all parts accounted for as they were shipped to you.

***A mandatory restocking fee of 20% of the order total or item amount (including sales tax if applicable) will be applied to all canceled orders, or canceled items! This is regardless of whether or not the order has shipped.***

This fee is to cover fees that we incur for processing orders and refunding purchases, as well as time taken to fix inventory levels and deal with the cancellation request.

Undeliverable orders and orders that are refused by the customer for any reason will not be refunded or given a credit. It is the customers responsibility to provide a valid shipping address. (See SHIPPING INFO for more information)

If you need assistance please contact us.

FRAUD PROTECTION:

Calegalmags has several anti-fraud safeguards in place, and will pursue prosecution for all fraudulent orders. We report all fraud to the FBI Internet Fraud Complaint Center (at http://www.ic3.gov/ ).
If we suspect your order may be fraudulent we will contact you via email or telephone.  If you attempt to place a fraudulent order or defraud us in any way we do prosecute to the fullest extent of the law.

FRAUD PROTECTION REQUIREMENTS FOR HIGH PRICED ITEMS:

Calegalmags may choose to require a signature upon delivery on orders of high value. This does not insure your package, it merely protects us from fraud and theft. If we choose to upgrade your shipping label we will do so at our expense. We still recommend that customers insure all packages (see checkout page to purchase package insurance rates for your order as it is automatically calculated). We are not responsible if someone steals your package after delivery or if the USPS misdelivers your package to the incorrect address. We do everything possible to make sure your package gets to you safely, and it is up to you to insure it.


PRICE ADJUSTING (RETROACTIVE):

We may put items on sale or offer bulk discounts from time to time. We do not adjust pricing or issue credits retroactively for orders that have already shipped. If your order is still pending and the price changes we will honor the lower price upon request.

PRE ORDER ITEMS:

Orders containing PRE ORDER items will ship in entirety once all items are in stock and accounted for. If you need items from an order that is pending due to a pre-order item that has not arrived yet please contact us. We can make arrangements to send multiple shipments but we ask that you cover the extra shipping costs which we can calculate on an individual basis.

SPECIAL ORDER ITEMS:

Please allow 1-2 weeks for special order items to ship. Once a customer places an order for a special order item, we then order it from our distributor specifically for that customers order. Special Order items are not returnable, or refundable. Orders that contain special order items will ship in their entirety once we have all items together.

IMPORTANT: HAVE YOUR ORDER SHIPPED TO A SECURE LOCATION

Calegalmags will not be held liable for loss or theft after your order has been given to the USPS. We ship all orders via USPS and we have no control over the package once USPS takes possession of it. USPS does not accommodate special delivery requests or comments. If you write special instructions in the comments box for delivery they will not be forwarded. The USPS will deliver your mail according to their policies and procedures. Shipping / Package insurance does NOT cover theft after your package has been delivered. We suggest adding Signature Confirmation Upgrade to avoid theft after delivery as it requires an adult to sign for the package in order for it to be delivered so no packages are left unattended.

SHIPPING PACKAGE INSURANCE IS OPTIONAL- 
Package insurance is available for purchase in at CHECKOUT. Our system will automatically calculate the cost by the dollar amount of your order. If you decline the insurance Calegalmags will not be responsible for damage, loss or theft during or after transit. You can also purchase shipping package insurance in the SHIPPING OPTIONS & UPGRADES category on the left margin.

SIGNATURE CONFIRMATION IS OPTIONAL- Additional cost applies. Pricing depends on the value of the contents in your package. To purchase shipping insurance please go to the SHIPPING OPTIONS & UPGRADES section on the left margin.

Once we ship an order we are not liable for any loss, damage or incorrect delivery on the part of the USPS. Package insurance is available on the checkout page at $1 cost per $100 coverage. If your package is insured and anything happens to it, we can file a claim with the USPS and seek restitution.

It is the responsibility of the buyer to ascertain and obey all applicable local, state, and federal laws in regard to the possession, use, and sale of any item purchased from Calegalmags.

WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON AND A FULL REFUND WILL BE ISSUED IF WE DO SO. Orders for restricted capacity modified magazines to non restricted states will be flagged for theft of intellectual property. We do not take kindly to people ripping off our products. We review each on an individual basis and an email will be sent if we decide to terminate an order notifying the customer. 

PRIVACY POLICY:

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We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Calegalmag's site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
Calegalmags utilizes a "waiting list" option that you can subscribe to if an item they wish to purchase is currently out of stock. Calegalmags will send an email notification once we restock the items and they are once again available to purchase.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

COPYRIGHT AND TRADEMARK NOTICE:

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Calegalmags, Copyright © 2007, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

*NO SHIPPING OUTSIDE THE CONTINENTAL US (CONUS)* Most items we sell are ITAR Restricted. Any orders with billing/shipping addresses outside the CONUS will be cancelled and a 20% cancellation fee will be applied to the refund amount.